The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
I take really great care with my work, and all items are packed carefully to ensure that they arrive in your hands in perfect condition. Canvases are carefully wrapped in bubble wrap, craft paper, corner protectors and then shipped in a regular size box, mirror box or wooden crate depending on size.
All my orders are processed and shipped within 3 to 5 business days. All orders are mailed via Canada Post regular mail.
I use the address you have provided on Etsy for my shipping label, so please ensure that it is up to date.
Refunds and Exchanges
If you are unhappy with your order for any reason please contact me and I will do my best to resolve the problem quickly.